Return and Refund Policy

At Luxiria Store, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a straightforward return and refund process.

1. Return Eligibility

  • Returns are accepted within 30 days from the date you receive your order.
  • The item must be in new, unused, and unworn condition, with all original packaging, labels, and tags attached.
  • Certain items are not eligible for return, including:
    • Personalized or custom items (e.g., engraved products, custom sizes, etc.)
    • Gift cards
    • Perishable goods (e.g., food, flowers, etc.)
    • Intimate or hygiene products (e.g., undergarments, cosmetics, etc.)

Please check the product page or contact our support team to confirm return eligibility for specific items.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact us within 30 days of receiving your order at [support@luxiria.store]. Please include your:
    • Order number
    • Item(s) you wish to return
    • Reason for return
  2. Our team will review your request and provide you with instructions on how to proceed with the return.
  3. You will be responsible for shipping the item back to us, unless the return is due to our error (e.g., defective or incorrect item).

3. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the return is due to our mistake (e.g., damaged or wrong item sent).
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.
  • Original shipping charges are non-refundable unless the return is a result of our error.

4. Refunds

  • Once your return is received and inspected, we will process your refund.
  • Refunds will be issued to the original payment method within 7-10 business days from the date we process the return.
  • You will receive an email confirmation once your refund has been issued.

Please note that depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account.

5. Exchanges

  • If you would like to exchange an item for a different size, color, or product, please contact us at [support@luxiria.store] for assistance.
  • Exchanges are subject to product availability. If the item is out of stock, we may offer you a full refund or a store credit.

6. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 7 days of receiving the product. We will provide you with a prepaid return label and arrange for a replacement or full refund.
  • Please include clear photos of the damaged or incorrect item to expedite the process.

7. Non-Refundable Items

  • Certain items are not eligible for refunds, including:
    • Gift cards
    • Digital downloads
    • Final sale items (marked as “Sale” or “Clearance”)

Please check product pages or contact our support team for clarification.

8. Late Returns

  • Returns received after the 30-day return window will not be accepted, and no refunds will be issued. We encourage you to contact us as soon as possible if you are not satisfied with your purchase.

9. Questions?

If you have any questions or need further assistance with your return, please reach out to our customer service team: